Privacy Policy

1. Introduction

ATLANTIC SPARES ("we", "us", or "our"), operated through atlanticautospares.co.za, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. This policy is compliant with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification: Name, email address, phone number, physical address
• Payment information: Credit/debit card details, EFT banking details (processed securely through our payment providers)
• Vehicle information: Make, model, year, and VIN number (used for compatibility checking)
• Order information: Purchase history, delivery preferences, shipping addresses
• Communication data: Emails, WhatsApp messages, phone call records related to enquiries
• Technical data: IP address, browser type, device information, cookies, and browsing behaviour on our site

3. How We Use Your Information

• To process and fulfil your orders, including delivery and payment processing
• To communicate with you about your orders, enquiries, and account
• To provide vehicle-specific part recommendations and compatibility information
• To send marketing communications (only with your consent, and you can opt out at any time)
• To improve our website, products, and customer service
• To comply with legal obligations and resolve disputes
• To detect and prevent fraud or abuse

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery partners: Courier companies to fulfil your deliveries (e.g., The Courier Guy, Dawn Wing, Aramex)
• Payment processors: Secure payment gateways to process transactions
• Service providers: Companies that help us operate our business (hosting, analytics, email services)
• Legal requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure payment processing, and restricted access to personal data. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under POPIA

As a South African resident, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences. Essential cookies are required for the website to function properly and cannot be disabled.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer: